Free & Easy Returns Policy
- This returns policy applies to all purchases made through the Devtal Bazaar platform.
- Customers can file a return on any item purchased from Devtal Bazaar, subject to the terms of this policy, and this request can be submitted through the platform. This policy helps customers and sellers understand the conditions for such returns and how Devtal Bazaar processes the return requests.
- Devtal Bazaar reserve the right to amend, vary or modify these terms at any time without giving prior notice to the customers and sellers.
- The return request must be raised within 14 days from the date of delivery (for all items)
Note: Working days exclude weekends and public holidays. - Customers are responsible for ensuring that the correct item is properly packed and returned along with any included gifts, accessories, or peripherals, if applicable. If an incorrect or incomplete return is sent to the seller, or Devtal Bazaar customers do not receive the replacement item, they will have to place a new order.
- All Devtal Bazaar items are 100% authentic and have a Money Back Guarantee if valid reason to return an item.
- Groceries, vegetables & fruits and Digital Goods are excluded from the Money Back Guarantee.
Valid Reasons to Return an Item
- The item is defective, damaged upon arrival (not due to misuse by the customer) or not working
- The item is fake or is a counterfeit item
- A component or accessory is missing from the item
- Item has a missing freebie
- The item does not match the description, picture or specifications displayed on the platform.
- I did not order this size
- I received the wrong item
- The item does not fit me
- Item is damaged/broken/has dent, or scratches
- One or more items from my order are missing
- Received expired items
- Order not received, but marked as delivered
- Received an empty parcel
- Delivered with missing accessories or parts as described.
- An incorrect item (different from what was ordered).
- An incomplete product delivery (e.g., part of a set is missing).
- I do not want this item anymore, i.e., change of mind (on selected items) – One of the return reasons available to you is ‘I don’t want this item anymore’, which means you’re returning the product because it is no longer needed. This can cover situations like a delay in delivery, a change of mind, or finding the same product at a better price elsewhere. However, this reason doesn’t apply to every item or product category.
- To make things easier for you, the given below a general overview of the categories where Change of Mind returns may be acceptable. However, some categories or sub-categories may have exceptions. We strongly urge customers to check the Product Display Page (PDP) carefully before placing your order to avoid any confusion.
Change of Mind (Applicable)
- Bags and Travel
- Bedding & bath
- Cameras
- Computers & Laptops
- Fashion
- Furniture & Decor
- Home Appliances
- Kitchen & Dining
- Laundry & Cleaning
- Media, Music & Books
- Mobiles & Tablets
- Motors
- Sports & Outdoors
- Stationery & Craft
- Tools, DIY & Outdoor
- Toys & Games
- TV & Audio
- Watches Sunglasses Jewellery
Change of Mind (Not Applicable)
- Digital Goods
- Groceries
- Vegetables & Fruits
- Health & Beauty
- Medicine
- Mother & Baby
- Pet Supplies
- Special Digital Products
- Wholesale
We also have specific conditions that are applicable to “Change of Mind” categories only, which are crucial to the overall return journey.
For Fashion items (clothing, shoes, watches, jewellery, bags), packaging can be opened, but items should be returned with the original packaging and in resaleable condition. Fashion items should be returned with all original labels and tags.
For electronics, including but not limited to mobile phones, computers, laptops, etc all documentation and warranty cards must be returned.
Notification of non-conformity
Customers are strongly advised to inspect products thoroughly upon delivery. Please notify Devtal Bazaar promptly upon discovery of any of the above-mentioned issues, ideally on the day of delivery, by contacting our Customer Service. Timely notification helps us to address your concern efficiently.
Conditions for Return Acceptance
For a return to be accepted, the product must be:
Unused and Undamaged: The product must not have been used, altered, or damaged by the customer beyond the initial inspection necessary to ascertain its conformity.
In Original Condition and Packaging: Returned with its original, undamaged product box, packaging materials, product tags (if any), and any protective seals intact (unless the non-conformity was only discoverable upon opening a seal, e.g., for electronics).
Complete with all Accessories: All included accessories, manuals, freebies, and bundled items must be returned.
Accompanied by Proof of Purchase: The original bill issued by Devtal Bazaar must be provided.
With Warranty Card (if applicable): The original, unfilled warranty card (if provided with the product) must be returned.
Expiry Policy
At Devtal Bazaar, we aim to provide you with complete transparency regarding our policies. The expiry policy outlines the duration and validity of the products offered by Devtal Bazaar. By understanding the timelines and valid usage periods, you can make the most of your shopping experience with us. Please review the details below to ensure you stay informed about any applicable expiration terms for your orders or benefits.
Understanding Expiry Policy
Expired Products
Any product that has been received by the customer after its “expiration date” or “best before date” has passed will be categorized as an expired product and is eligible for a return.
Near to expiry product
Near to expiry refers to a product or item that is approaching its expiration date. This means the product is still within its valid usage period but has limited time remaining before it expires and may no longer meet safety, quality or usability standards.
Near to expiry return timelines by category within 20 days of receiving the product
- Bakery
- Baking & Cooking
- Beverages
- Breakfast
- Candy & Chocolate
- Canned
- Dry & Packaged Foods
- Dairy & Chilled and Snack
Note that some sub-categories may have exceptions to this near expiry timeline; please check the product display page carefully.
Non-Returnable Items:
Due to their perishable nature, hygiene considerations, safety concerns, or rapid degradation post-delivery, the following items are not eligible for return or replacement once delivered and accepted, unless they were non-conforming at the point of delivery (e.g., already expired, damaged, or incorrect item delivered):
- Vegetables and Fruits
- Cheese, Khuwa, and similar dairy items
- Cakes and other fresh bakery items
- Meat and Fish Frozen and Fresh
- Items that have had their hygiene seal broken (e.g., undergarments, cosmetics, personal care items).
- Custom-made or personalized items.
- Digital products or services that have been consumed or downloaded.
To create a return or refund request, please contact Devtal Bazaar Customer Service:
Phone: +977-982384627
Email: support@devtalbazaar.com
Please provide your order number and a clear reason for the return, along with any supporting evidence (e.g., photos of damage or incorrect item).