FAQ (Frequently Asked Questions)
What is Devtal Bazaar?
Devtal Bazaar is a leading online marketplace and digital ecosystem in Nepal.
It functions as a bridge between local businesses and consumers, working to:
Drive Local Business Growth: It provides a digital platform for local vendors to reach a wider audience.
Offer a Secure Gateway: It gives smart consumers a remarkably safe, seamless way to buy premium goods and everyday services from the comfort of their homes.
Provide Daily Essentials: The marketplace specializes in fresh goods and household items, featuring shopping categories like Vegetables, Kirana (Groceries), and Cosmetics.
In short, it acts as a community hub designed to deliver authentic, high-quality, and reasonably priced flavours and products straight to your door with same-day delivery.
Why should I choose Devtal Bazaar?
Here are the core reasons and benefits for choosing them for your daily essentials:
1. Quality Assurance
Their top priority is to provide high-quality, fresh goods so you can shop with confidence knowing you are getting fresh produce.
2. Best Prices & Deals
They focus on affordability by offering reasonable prices paired with special offers, helping you get the best value for your money.
3. Same-Day Delivery
You don’t have to wait days for your order. They prioritize delivering your goods on the exact same day you place your order.
4. Flexible Payment Options
Shopping is highly convenient with multiple ways to pay. They accept both Cash On Delivery (COD) and secure Online Payments.
5. Supports Local Growth
By choosing Devtal Bazaar, you are supporting a platform that actively drives local business growth in Nepal while acting as a community hub that delivers authentic, pure, and traditional tastes right to your doorstep.
How does it work?
Here is how the platform works for shoppers:
1. Browse and Discover Products
You can explore a variety of fresh goods and daily essentials right from home. You can look for items in a few ways:
By Categories: Browse through dedicated sections like Vegetables, Kirana (Groceries), or Cosmetics.
By Direct Search: Use the Search products… bar at the top or bottom of the page to find exactly what you need.
2. Choose Your Options & Add to Cart
Click on a product (like Cucumber or Sponge Guard / Ghiraula) to view its details.
Since items have multiple variants, select your preferred weight or quantity on the product page.
Click Add to Cart to keep shopping, or click Buy Now to go straight to checkout.
3. Flexible Payments
Devtal Bazaar offers convenient payment options at checkout so you can choose what works best for you:
Cash On Delivery (COD)
Online Payment
4. Same-Day Delivery
Once your order is confirmed, the platform prioritizes Same Day Delivery to ensure you receive your goods fresh and on time.
5. Track Your Order
After placing an order, you can easily monitor its status at any time by navigating to the Track Order page in the main menu.
How do I find an item on Devtal Bazaar
Finding an item on Devtal Bazaar is quick and straightforward. You can use any of the following methods depending on whether you are looking for something specific or just browsing:
1. Use the Search Bar
If you know exactly what you are looking for, look for the Search products… bar (usually located at the top right corner of the page, or represented by a magnifying glass icon 🔍).
Type the name of the item (e.g., “Ghiraula”, “Lady Fingers”, or “Cucumber”) and press Enter or click search.
2. Browse by Categories
If you prefer to browse through available collections, you can look at the main menu or footer sections:
Go to the Shop section.
Select a specific category depending on what you need, such as:
Vegetables
Kirana (Groceries)
Cosmetics
3. Check Related Products
If you are already looking at an item, scroll down to the Related products section at the bottom of the page. The website will automatically suggest similar items you might be interested in.
How do I buy on Devtal Bazaar?
You can follow these simple steps:
1. Select Your Options
Look for the WEIGHTS/PACKS/QANTITIES section on the product page.
Select your preferred quantity/weight/packs by clicking the radio/select button next to it.
2. Choose How to Proceed
To buy immediately: Click the [BUY NOW] button to go straight to the checkout page.
To keep shopping: Click the [ADD TO CART] button if you want to add more items (like Cucumber or Lady Fingers) to your basket before paying.
3. Checkout and Place Order
Once you are on the checkout screen, fill in your delivery details and contact information.
You will also receive an email with a link. Click on Order Confirmation in the email in order to confirm your purchase. Once you have validated your purchase, the delivery agent will contact the seller to arrange delivery.
When will I get my product after I place an order?
You can expect to receive your order very quickly:
Same-Day Delivery: The platform explicitly states that their top priority is to deliver your goods on the exact same day that you place your order.
And if you need to place an order on an urgent basis, then you need to contact this number: +977-9823384627.
If you want to check the real-time progress of your delivery after ordering, you can use the Track Order link found in both the main menu and the footer of the page.
How much do I pay for shipping?
You have two options for shipping costs depending on what you select:
When you have selected a product you are interested in, you can check the shipping rate by using the Shipping function located beneath the Buy button. Enter your location and then you will get the shipping methods that reach your location, with the corresponding Free or Flat Rate shipping rate.
In which cities can Devtal Bazaar Deliver orders?
What are the modes of payment for purchasing on Devtal Bazaar?
Cash on delivery (COD): You can pay with physical cash directly upon the delivery of your items.
How can I check my order status?
You can check your order status using the following steps:
1. Go to the Track Order Page
Look at either the top main menu or scroll down to the Help & Policy section in the footer.
Click on the Track Order link.
2. Enter Your Details
Once you are on the tracking page, you will need to provide:
Your Order ID (which was given to you on your receipt and in your confirmation email).
Your Billing Email (the email address you used during checkout).
3. View Status
Click the Track button to view the real-time status and delivery progress of your package.
Alternatively, if you are logged into your account, you can also view your past and current purchases by navigating to the Orders section under My Account in the website’s footer.
How do I know my order is confirmed?
You will know your order is confirmed in a couple of ways:
1. The Success Screen & Order ID
Right after you complete the checkout process, the website will display a confirmation screen containing your unique Order ID.
2. Check via Track Order
You can instantly verify if your order has gone through by visiting the Track Order page (found in the main menu and footer).
Enter your Order ID and Billing Email. If the system pulls up your order details and shows its progress, your order has been successfully received and confirmed by the system!
What are the different statuses in My Orders?
When you check your account under the Orders section or use the Track Order tool, you will typically see the following standard order statuses as your purchase is processed:
Pending payment: The order has been received, but payment has not yet been initiated or completed.
Processing: The payment has been received (or Cash on Delivery is selected), and the team is currently preparing, packing, and sorting your fresh items for delivery.
On hold: The order is temporarily paused, usually awaiting payment verification or stock confirmation.
Completed: Your order has been successfully fulfilled, dispatched, and delivered to your doorstep.
Cancelled: The order was cancelled either by you or by the store administrator.
Refunded: The order has been returned, and a refund has been issued in accordance with their Refund and Returns Policy.
Can I change my delivery address after I place an order?
There is no direct self-service option on the platform to change your delivery address once an order has been submitted.
Because their top priority is Same Day Delivery, orders are processed very quickly. If you need to correct or update your shipping address after placing an order, you should immediately reach out to them directly through their Contact Us page or use the official contact details provided on their platform to request a manual change before the delivery rider leaves.
Are there shipping and delivery charges for my order?
You have two options for shipping and delivery charges:
Free Shipping: You can select a completely FREE shipping option for your order.
Flat Rate: Alternatively, there is a flat-rate delivery option available.
Shipping and delivery charges may apply depending on your location. You can find these charges on the item’s information page.
Delivery was attempted, but I was unavailable. What next?
If a delivery was attempted but you were unavailable, here is what typically happens next:
Contact by the Delivery Rider: The delivery team or rider will usually try to call you using the contact number you provided during checkout to coordinate a safe place to leave the items or arrange a quick fallback.
Rescheduling: You should immediately reach out to them to reschedule. You can contact their team directly via the Contact Us page or message them through their official WhatsApp Support to coordinate a redelivery time.
How long will it take to be delivered?
They offer Same Day Delivery as one of their core priorities.
My order has not arrived yet?
Here are the steps you can take directly on the Devtal Bazaar website to find out where it is:
1. Track Your Order
The quickest way to check the status of your delivery is to use their built-in tracking feature. You can go directly to the Track Order page found in the top navigation menu or the footer.
You will likely need your Order ID (found in your email receipt) and your Billing Email to view the live status.
2. Check Your Account Details
If you were logged in when you made the purchase, you can view your complete order history:
Go to the Orders section under “My Account” in the footer to see if the order is still processing, shipped, or delayed.
3. Contact Support Directly
If the tracking information isn’t helpful or your order is significantly delayed, you can reach out to their customer service team via the Contact Us page to get an update on your delivery.
Note on Delivery Timelines: Devtal Bazaar lists Same Day Delivery as one of their primary goals, but actual delivery times can vary depending on your specific location in Nepal and what time of day the order was placed.
Can't I find my order confirmation email?
Here are a few ways to locate your order details or resolve the issue:
1. Check Alternate Folders
Automated confirmation emails can sometimes be misrouted by email filters. Check your:
Spam / Junk folder
Promotions or Updates tabs (if you are using Gmail)
2. View Your Orders on the Website
If you created an account or were logged in when you placed the order, you don’t need the email to find your details. You can view your order history directly on the site:
Go to the Orders section under “My Account” in the footer.
There, you will find your Order ID and the current status of your purchase.
3. Contact Customer Support
If you checked out as a guest and still cannot find the email, you will need to contact them directly so they can look up your order using your name or phone number. You can reach out to them via:
Direct Call / WhatsApp: +977-9823384627
Email: sales@devtalbazaar.com or support@devtalbazaar.com
Contact Form: You can submit a ticket directly on their Contact Us page.
I forgot my password, can I reset it?
Yes, you can absolutely reset your password directly on the website.
To do this, follow these steps:
Go to the Lost password page (which can also be found under the “My Account” section in the website’s footer).
Enter your username or the email address you used when you registered.
Click the reset button, and you will receive a link via email to create a new password.
If you don’t see the email within a few minutes, make sure to check your Spam or Junk folders!
Can I change my email Address?
Yes, you can manage your account profile by logging in and navigating to your account details.
To update or check your email settings:
Go to the My Account icon in the top header or click on Orders in the footer to access your profile dashboard.
Look for the Account Details or Profile section within your account page.
Update your email address and save the changes.
If you encounter any issues updating your profile directly, you can reach out to their support team for manual assistance via WhatsApp at +977-9823384627 or email them at support@devtalbazaar.com.
Can I exchange the product?
They do have a dedicated Refund and Returns Policy linked in their footer, which outlines their rules for item exchanges and returns.
While the exact eligibility terms (like time limits or item condition) are detailed on that specific policy page, you can easily initiate an exchange or get clarification by reaching out to their customer support team directly:
WhatsApp / Direct Support: +9779823384627
Email: support@devtalbazaar.com
Online Form: You can also drop them a message through their Contact Us page.
Can I cancel my order?
There isn’t a direct “Cancel Order” button visible on the main account page. However, because they prioritize Same Day Delivery, you will need to act quickly to cancel an order before it is dispatched.
Here is how you can cancel your order:
1. Contact Customer Support Immediately
The fastest and most reliable way to cancel your order is to reach out to them directly with your Order ID:
WhatsApp / Call: +977-9823384627 (This is usually the quickest way to halt a same-day shipment)
Email: sales@devtalbazaar.com or support@devtalbazaar.com
2. Use the Contact Form
You can also send an urgent cancellation message via their Contact Us page by filling out your order details and requesting a cancellation.
Tip: If the item has already left for delivery, you may need to refer to their Refund and Returns Policy to reject the delivery or arrange a return.